Customers will receive a bill approximately the same time each month. Payment is due on the 16th of each month. Payments are considered delinquent if not received by the due date shown on each bill. If the due date lands on a weekend or holiday, bills will be due on the next following business day. Failure in the mailing system is not an excuse for not paying your bill. A penalty of $20.00 shall be assessed against all past due amounts each month.
Cash is accepted in person at City Hall. Please do not mail cash.
Checks are accepted in person or by mail. Please make checks payable to – City of Montesano.
Credit Cards (Visa, MasterCard) are accepted in person or by phone a fee of $1.00 is assessed
A drop box is located in front of City Hall for your convenience.
Direct Debit is available for your convenience. The Clerk’s office can draw your payment directly from your checking account on the 14th of each month. Please contact staff for details.
Online payments can be made by going to www.Xpressbillpay.com
If your bill has not been paid in FULL prior to receiving your next bill, and payment arrangements have not been made with our office, disconnection may result. City staff turns off meters for non-payment of past due amounts owing. There will be a disconnection/reconnection charge accessed of $40 before 4PM or $150 after 4PM. It is unlawful for a customer to turn on a meter or tamper with city property in any manner.
NON SUFFICIENT FUNDS (NSF) CHECKS
A service charge of $20 will be charged directly to your utility account for any check returned by the bank for non-sufficient funds. This may also result in immediate disconnection of services. Multiple returned checks will result in the suspension of your check writing privileges and require utility payments in cash only.
CHANGE OF OCCUPANCY
The customer of record that requested service is responsible for all charges on the account until the City has been officially notified of any changes. Please notify the Clerk’s department when you no longer will require services or you will be billed until the next customer signs up for services.
If you have renters you are responsible for having the water turned on and off when renters come and go. Failure to notify the City that the water is to be turned off will result in additional charges.
If you receive Medicaid in-home care you may be eligible for EMS exemption. Please call City Hall 249-3021 for more information.